FAQ

Here's a quick overview of frequently asked questions. For more information, please contact us.

Yes, licenses are calculated per USER, not per INSTALLATION. You can install Remote Desktop Manager on unlimited devices (laptop, desktop, home computer etc.), as long as you hold a license for each individual that connects to your system. (For example, 15 individual users would need 15 individual licenses.)

No, Password Vault Manager is not a subscription-based service. The license that you have will never expire. Your license includes 1 or 3 years of software maintenance, which covers major and minor upgrades and support. Once your software maintenance expires, you will still be able to use Password Vault Manager but will be unable to install any upgrades of the product.

To renew your PVM license – or a license for any other Devolutions product -- please follow these simple steps:

1. Visit our online store https://store.devolutions.net
2. Select the renewal option from the scrolling menu
3. Enter your old licence key, which can be found from the Help menu > Register Version
How do I renew - procedure

4. Select the product you'd like to renew
5. Checkout by clicking on the button at the bottom right of your screen
6. Enter your payment information.

No problem! We’re pleased to offer special pricing to existing PVM Enterprise customers like you who would like to upgrade to another product or purchase more PVM licenses. To take advantage of this special pricing, please contact sales@devolutions.net.

The User license is an individual license. There must be valid license for each individual who will have access to the software (just like a “Named User License”).

The Site license grants you the right to use Password Vault Manager for all your employees (unlimited users) for a single site (location). Remote workers that are based in another office are NOT included in the license. A location is a place of work – if you are at another address, you will need another license.

The Country license grants you the right to use Password Vault Manager for all your employees (unlimited users), across multiple sites (offices) located in a single country.

The Global license grants you the right to use Password Vault Manager for all your employees (unlimited users), across multiple sites (offices) worldwide. You will receive 1 license key and that key will allow unlimited users at unlimited locations.

Please note that Global licenses may be purchased by governmental entities only after the scope of the license (department, agency, ministry, etc.) has been defined and approved by Devolutions Inc. prior to purchase.

It means unlimited users and unlimited data sources for one location (Site license), multiple locations across a single country (Country license) or worldwide (Global license). You can therefore create multiple databases (e.g. one for each department).

The Site license applies to affiliate companies, provided that they are in the same building. If that isn’t the case, you can purchase multiple Site license, a Country license or a Global license.

Devolutions offer a 15% discount on Password Vault Manager, our complete Remote Desktop Manager Suite (Enterprise, Online, Server), and all of the other solutions in our catalog. To qualify, your organization must be a private or public school, college, university, institute or other educational or academic administrative organization.

To confirm whether your organization qualifies as an Educational User and if so, to receive the purchase instructions, please contact sales@devolutions.net

You’ll need as many licenses as there are users (again, our licenses are per named user, not per install). So if you have a team of 15 technicians on the road, you’ll need 15 licenses, regardless of whether or not they are connected at the same time.

Password Vault Manager Free Edition is free for personal and commercial use. At Devolutions, we believe that everyone deserves to benefit from smarter, safer and more effective software solutions.

To ensure that Password Vault Manager is future-proofed, your license includes 1 or 3 years of software maintenance, which covers major and minor upgrades and support. Once your software maintenance expires, you will still be able to use Remote Desktop Manager but will be unable to install any upgrades of the product.

Please start by checking your Spam folder. If you still can’t find the email, then it's possible that the address you entered during the buying process was invalid or incorrect. Please send an email to sales@devolutions.net with your name and a valid email address, and we will promptly send you the serial number.